Refund policy

Last updated: October 16, 2026

We want you to love what you ordered. Here's exactly what's covered, so there are no surprises. This policy applies to every product we sell.

If something's wrong with your order

If your order arrives damaged, doesn't work, or isn't what you ordered, email support@calibre.international within 10 days of delivery. Please include:

  • your order number
  • clear photos of the problem, or a short video if a photo can't show it (for example, if a product won't switch on)
  • if it arrived damaged, a photo of the packaging and shipping label

Once we've reviewed your request, we'll put it right:

  • Badly damaged, not working or the wrong item: a free replacement or a full refund.
  • Partly damaged: a replacement or a partial refund.
  • Missing part: we'll send the missing part, or a full replacement if the missing part stops the product being used.

Minor cosmetic marks that don't affect how the product works, such as small scratches or loose threads, aren't covered, and neither is damage to the outer shipping box alone.

Change of mind

We're unable to accept returns or give refunds if you change your mind, order the wrong item, or simply don't like the product. Please read the product details and FAQ before you order, and email us with any questions. We're happy to help you decide.

Returns

You don't need to send anything back to get a replacement or refund. We resolve requests from your photos or video.

We can't accept returns we haven't agreed in advance. Any return we agree must be sent to our fulfillment partner's warehouse in China within 10 days of delivery, at your own cost. We don't pay for return shipping.

Late or missing orders

Most orders arrive within the times in our shipping policy. If your order hasn't arrived 45 days after it shipped, contact us and we'll send a replacement or refund you.

If tracking shows your order as delivered but you can't find it, check with neighbors and your local post office first. We can only reship or refund an order that tracking shows as delivered if you send us an official non-delivery confirmation from your local post office or the delivering carrier.

Please check your shipping address carefully at checkout. If a parcel can't be delivered because the address was incorrect or incomplete, or because it was refused or not collected from the post office, we're unable to offer a refund or reshipment.

Cancellations

You can cancel for a full refund until your order has been processed for shipping. Email us as soon as possible. Once an order has been processed, it can't be cancelled. If we can't ship your order within the time we've stated, we'll let you know and you can cancel for a full refund.

Refunds

Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few extra days to show it.

Events outside our control

Severe weather, carrier disruption, customs inspections and similar events can delay deliveries and the resolution of requests. If that happens, we'll keep you updated.

Your rights

This policy doesn't affect any rights you have under applicable law.

Contact

Calibre Electronics Limited, a Monkstone Group company
Registered in England and Wales, company number 17462727. Registered office: 483 Green Lanes, London, N13 4FG, United Kingdom.
Email: support@calibre.international. We reply within one business day.